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Moen Enterprises Warranty Page
Honeywell Batteries
IBM 4694 Terminals
IBM 4690 Servers
IBM 4694 Peripherals
IBM 4694 Misc. Parts
IBM 4694 Cables
Sales Tax will be collected for the State of California
on all orders shipped to a California address.

All items sold have a warranty for material defects.
All items are listed as to there condition:
New, New/Refurb, Refurb or Used.
The warranty depends on the condition

In an exchange for a defective item we will ship a replacement item via Fed Ex Gound with a Fed Ex Ground Lable for the return of the defective item. If the returned item has a material defect there will be no other charges.
If the returned item is not defective there will be return shipping and re-stocking fee's. If other shipping methods are requested the shipping fee's will be charged for.

Damaged items or missing parts / accessories  must be reported within 7 business days of receipt of product.

Only defective product returns will be accepted after 30 days for repair or replacement only.

Products sold with a Manufacturer or Direct Warranty must be returned directly to the product manufacturer for repair or replacement. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") to the Product Manufacturer of the item. To return a product you must obtain a Return Merchandise Authorization (RMA) from the Manufacturer.

Return of non-defective item's within the first 30 days
from date of purchase are subject to Return Shipping charges plus re-stocking fee's.
You must contact Moen Enterprises for an RMA
(Return Merchandise Authorization) to return items. 
We will not accept returns without prior authorization. RMA numbers are valid for 30 days. RMA numbers will not be extended and will be closed upon expiration. If the RMA has been issued and it is under warranty, you will receive an email explaining what to do and a printable shipping lable to return the item.

All returned items must have the RMA number displayed in large bold letters on the outside of the box. Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and /or shipped back at the customer’s expense.

Shipments that are refused without authorization, or that are returned due to an invalid address, are subject to a return shipping and re-stocking fee.
All Item(s) must be returned as originally received. This includes original packaging, manuals, documentation, and all bundled accessories. Returns must be re-packaged as they were received. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer’s expense if the customer requests the item(s) be returned.
All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available we will substitute the item(s) with a similar, suitable, or upgraded item(s).
If a replacement item is not available we will Refund the original amount of the item.

We will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any item(s) we sell.

Product compatibility, we specialize in proprietary items. Make sure you are ordering  a compatible item for your specific hardware and or software environment. If you have any questions about item compatability please contact us @ Moen Enterprises.
Our warranty does not cover compatability issues. If you order a non-compatible item and wish to return it there will be a shipping and re-stocking fee.

We reserve the right to refuse service to anyone.

Return Policies are subject to change without prior notice. Customer should review these policies prior to making a purchase.

We strive to be as accurate as possible in our description and pricing. In the event a product is listed with an error in pricing or incorrect content, we shall have the right to refuse or cancel any order whether or not the order has been confirmed and credit card charged. In the event that a credit card has already been charged and an order subsequently canceled, we will issue a refund to the credit card account in the amount of the charge.
Thank you,
Moen Enterprises
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Kim Komando


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Contact Moen Enterprises

Product availability and pricing are subject to change.
All shipping and California sales tax are not included in the price.
         For Corp., QTY., Resale Pricing, availability and Warranty options Please:  Contact Moen Enterprises
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Last Modified: 12/1/2009